Vacoss Limited Privacy Policy
Last Updated: October 29, 2026
This Privacy Policy explains how Vacoss Limited may collect, use, store, and protect personal information when you visit our website, contact us, or use our services. We aim to handle personal information responsibly and transparently.
1. Information We May Collect
Depending on your interactions with Vacoss Limited and the services you use, we may collect the following categories of information:
- Contact Information: Such as your name, email address, telephone number, and business contact details.
- Technical Information: Such as your IP address, browser type, device information, and website usage data, where collected.
- Enquiry and Service Information: Information you provide when contacting us, requesting information, or using our services.
- Communication Records: Relevant correspondence and information relating to customer enquiries and service delivery.
2. How We May Use Personal Information
Personal information may be used, where appropriate and lawful, to:
- Respond to enquiries and provide requested services.
- Communicate with clients and manage service-related requests.
- Maintain, review, and improve our website and services.
- Protect our systems, website, and business operations.
- Meet applicable legal obligations and respond to lawful requests.
3. Lawful Basis for Processing
Where applicable data protection law requires a lawful basis for processing personal information, Vacoss Limited will rely on an appropriate basis for the relevant activity. Depending on the circumstances, this may include taking steps at your request, performing a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining consent where required.
4. Sharing Personal Information
We may share relevant personal information where necessary and lawful in the following circumstances:
- Service Providers: With third-party providers that support our website, communications, payment processing, or service delivery, where applicable.
- Legal Obligations: Where disclosure is required by law or a valid legal process.
- Business Operations: Where sharing is necessary for a requested service and is handled in accordance with applicable data protection requirements.
We do not describe every possible recipient in this general summary. The actual recipients depend on the services used and the circumstances of the relevant interaction.
5. International Data Transfers
Because Vacoss operates in an international business environment, personal information may need to be accessed or processed in more than one country, depending on the services involved. Where applicable, international transfers will be handled in accordance with relevant data protection requirements.
6. Data Security
We take appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. The specific safeguards used depend on the systems, services, and information involved.
7. Data Retention
Personal information should be retained only for as long as necessary for the purpose for which it was collected, subject to applicable legal, regulatory, contractual, and record-keeping requirements.
8. Your Privacy Rights
Depending on your location and the data protection laws that apply, you may have rights that include:
- Requesting access to personal information held about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of personal information in circumstances where the law provides this right.
- Requesting restriction of, or objecting to, certain processing activities where applicable.
- Withdrawing consent where processing is based on consent.
- Submitting a complaint to the relevant data protection authority, where applicable.
These rights are subject to applicable legal conditions and exceptions. To make a privacy-related request, please use the contact details below.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and, where enabled, understand website usage or provide other features. Please refer to our Cookie Policy for further information about cookie use and available preferences.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Those third parties may process personal information under their own privacy policies. We encourage you to review their policies before providing personal information to them.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, information-handling practices, or applicable requirements. Any revised version will be published on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Vacoss Limited:
- Email: privacy@vacoss.co.uk
- Website: www.vacoss.co.uk
